链式质控管理对门诊处方质量及合理用药的影响
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联勤保障部队第九八九医院

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The influence of chain quality control management on the quality of outpatient prescription and rational drug use
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    摘要:

    目的:探讨链式质控管理在改善门诊处方质量及合理用药中的应用效果。方法:选取2022年1月至2024年10月期间于本院就职的22名门诊西药房工作人员为研究对象。将2022年1月至2023年4月期间研究对象采用常规门诊药房处方及药品管理模式开具的500例处方作为对照组;将2023年5月至2024年10月期间研究对象采用链式质控管理模式开具的500例处方作为研究组。分析对比两组工作效率、各种差错事件发生情况、患者取药过程中差错事件发生情况、处方用药不合理发生情况及患者满意度。结果:研究组的处方调剂时间、患者等候时间均显著短于对照组(P<0.05)。研究组的药物分装错误、拆零药物管理不当、数量差错、盘点错误、药品过期发生率均显著低于对照组(P<0.05)。研究组取药过程中差错事件发生率显著低于对照组(P<0.05)。研究组处方用药不合理总发生率显著低于对照组(P<0.05)。研究组的总满意率显著高于对照组(P<0.05)。结论:应用链式质控管理,可有效提高门诊工作效率,减少处方及患者取药过程中各种差错事件发生率,保证用药合理性,提高患者满意度。

    Abstract:

    Objective: To explore the application effect of chain quality control management in improving the quality of outpatient prescription and rational drug use. Methods: 22 outpatient pharmacy staff working in our hospital from January 2022 to October 2024 were selected as the study subjects. From January 2022 to April 2023, 500 prescriptions issued by routine outpatient pharmacy and drug management mode were used as the control group. From May 2023 to October 2024, 500 prescriptions issued by the study subjects under the chain quality control management mode were used as the study group. The work efficiency, the occurrence of various error events, the occurrence of error events in the process of taking medicine, the occurrence of unreasonable prescription drugs and the satisfaction of patients were analyzed and compared between the two groups. Results: The prescription dispensing time and waiting time of the study group were significantly shorter than those of the control group (P < 0.05). The incidence of drug packaging errors, mismanagement of dismantled drugs, quantity errors, inventory errors and drug expiration in the study group were significantly lower than those in the control group (P < 0.05). The incidence of error events in the study group was significantly lower than that in the control group (P < 0.05). The total incidence of irrational drug use in the study group was significantly lower than that in the control group (P < 0.05). The total satisfaction rate of the study group was significantly higher than that of the control group (P < 0.05). Conclusion: The application of chain quality control management can effectively improve the efficiency of outpatient work, reduce the incidence of various error events in the process of prescription and drug taking, ensure the rationality of drug use, and improve patient satisfaction.

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喻俊峰.链式质控管理对门诊处方质量及合理用药的影响[J].四川生理科学杂志,2025,47(8):

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  • 收稿日期:2025-03-14
  • 最后修改日期:2025-03-26
  • 录用日期:2025-04-02
  • 在线发布日期: 2025-08-31
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